At Kristen Trails, we ensure that your outdoor and travel products are delivered promptly and securely. Please review our shipping policy below for details on delivery timelines, shipping charges, and more.

1. Shipping Regions

• If your location is not covered, please contact us before placing an order.

2. Processing Time

• Orders are processed within 1-2 business days after confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.

3. Delivery Time

• Estimated delivery time varies by location:
  • Local deliveries: 3-5 business days
  • Nationwide deliveries: 5-10 business days
• Delivery times may be affected by unforeseen circumstances such as weather, holidays, or courier delays.

4. Shipping Charges

• Shipping costs may vary based on the delivery location and order size.
• Any applicable shipping charges will be displayed at checkout.
• Free shipping may be available for orders above a certain amount (if applicable).

5. Cash on Delivery (COD) Policy

• We only accept Cash on Delivery (COD) as our payment method.
• Please ensure someone is available to receive and pay for the order at the time of delivery.
• Orders cannot be canceled once they have been dispatched.

6. Tracking Orders

• Once your order is shipped, you will receive an update with tracking details (if applicable).
• If you experience delays, please contact us at [email protected].

7. Failed Delivery Attempts

• If you are unavailable at the time of delivery, the courier may attempt redelivery.
• If the delivery fails multiple times, your order may be canceled and returned to us.

8. Contact Us

For any shipping-related inquiries, please contact us at:
📧 Email: [email protected]