At Kristen Trails, we value customer satisfaction and strive to provide high-quality outdoor and travel products. If you are not satisfied with your purchase, please review our return and refund policy below.

1. Eligibility for Returns

We accept returns only in the case of damaged or incorrect items. To be eligible for a return, the following conditions must be met:

• You must notify us within 48 hours of receiving the product.
• The product must be unused, in its original packaging, and with all tags intact.
• The return request must be accompanied by clear photos of the damaged or incorrect item.

2. How to Request a Return

To initiate a return, follow these steps:

1. Email us at [email protected] within 48 hours of delivery.
2. Include your order number, full name, and clear photos of the issue.
3. Our team will review your request and provide further instructions.

3. Return Process

• Once your return request is approved, you will need to send the item back to us at the address provided by our team.
• Customers are responsible for return shipping costs, except in cases where we sent the wrong product or the item arrived damaged.

4. Refund Policy

• We do not offer cash refunds.
• Approved returns will be eligible for either:
  • Replacement of the same item (subject to availability).

5. Non-Returnable Items

We do not accept returns or refunds for:

• Products reported after the 48-hour return window.
• Used, altered, or damaged products (unless they arrived defective).
• Orders that were refused or not accepted upon delivery.

6. Contact Us

For any questions regarding returns or refunds, please contact us at:
📧 Email: [email protected]